Privacy Policy
Canadian Heating Elements ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Information we collect
We collect information in two ways:
- Information you give us: when you submit the quote or contact form, we collect your name, email address, optional phone number, and the equipment details or message you provide.
- Information collected automatically: our hosting provider records standard technical data such as IP address, browser type, and pages visited, for security and to keep the site running.
How we use your information
We use the information you submit only to:
- Respond to your quote request or inquiry and provide pricing and product information.
- Fulfil and follow up on orders you place with us.
- Operate, secure, and improve the website.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate the site and respond to you — currently our website host (Cloudflare) and our email delivery provider (Brevo) — and only as needed to provide those services. We may also disclose information where required by law.
Data retention
We keep quote and contact submissions for as long as needed to respond to you and maintain our business records, then delete or anonymize them.
Cookies and analytics
The site uses minimal cookies needed for basic operation. We use Ahrefs Web Analytics to understand site traffic; it is privacy-friendly and does not use cookies or collect personally identifiable information.
Your choices and rights
You may request access to, correction of, or deletion of the personal information you have provided to us by emailing info@canadianheatingelements.ca. We will respond as required by applicable law.
Contact
Questions about this policy or your information can be sent to info@canadianheatingelements.ca.